Welcome to our new feature “NAILPRO-file” where we highlight neighborhood nail salons and their owners from around the country and around the globe! !
This week’s salon is in Ontario, Canada.
Meet owner Leeann Martin of Upscale Nail!
Salon Name: Upscale Nail
Salon Open Since: 2010
Salon Address: 21 Dante Cres, Brantford Ontario (New Location Coming Soon!)
Salon Phone: 519-755-8116
Salon Website: www.upscalenail.ca
Tell us how you decided to open your own salon.
I really wanted to offer people that little extra. To focus on customer service and make people feel at home.
What sets you apart from other salons in your area?
I am a home based business, so I work longer hours. Plus, I always customize any service to meet the clients’ needs.
What is your most popular service?
Gel Nails. I start with a complete prep, cleaning up of all the nails. I apply tips, form the white extension edge as recommended for the client, pink gel for zone 2 and 3, and then finish with a super shiny top coat to give that amazing high gloss finish.
What products do you use in your salon and why did you choose them?
CND, OPI, Gehwol, NailGrafx. I use these lines because the quality is great and CND has been known for award winning products. I want to offer my clients the best.
Do you offer retail? If so, what’s your best-selling product?
Yes. My best seller is CND Solor Oil.
What’s the best compliment you’ve received about your business?
The best compliment I’ve received was being told that my client feels so comfortable in my salon, and that the work I did was great. I pay attention to detail and she didn’t feel rushed.
If there was one piece of advice that you could pass along to another salon owner, what would it be?
Don’t make clients feel rushed out the door. In today’s society, we always feel under pressure or rushed. The last place you want that is in your salon. Clients come to the salon to relax and get away from all that, so we don’t want them feeling this way after paying for a service.